The first submission I included a picture of the paypal receipt (which includes date, price, address, tracking number, etc) as well as my online conversation with my buyer which would prove that was the item i was selling, and the price. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.
Find out how to file an insurance claim with USPS. In other words, they won’t pay you $500 for repairs if the item is only worth $100. They did not send me any notification of the claim approval, I just checked it and status is “paid” as of yesterday. Now I have to somehow ask THEM to take the damaged items to the USPS to prove they are damaged? The Post Office worker I spoke with recommended filing online, which worked well for me. I also took a picture of the shipping label and sent it to him in that conversation so it proves it was for that package that was lost. I was told that they send the local PO a request for the damage report on 8/15 when I first called after denial but never got the paperwork (EVEN THOUGH THEY HAVE 30 DAYS). Required fields are marked *. 5 min read. It's free to sign up and bid on jobs. Other tips: Always keep a copy of everything for your records. So USPS lost my package, I tried claiming my insurance but it was denied presumably because my buyer paid through paypal goods and services, so the “invoice” does not list the item. The form took about 20 minutes to fill out online. It arrived five days later. Insurance claims are handled at the local level then forwarded to accounting in Minnesota. For more information, please see our Advertising Policy. This is not an officially sponsored or endorsed subreddit. Make a copy of that too, just in case. He said online claims are processed more quickly and accurately than paper claims filed at the Post Office, or through the mail. Ian, no, they didn’t. If you still have queries, you can contact the Customer Care Center at 800-344-7779 for assistance with the online procedure. It is painfully common for buyers to claim they never received items they did in fact receive, not saying that’s what happened in this case but it does happen. I had shipped a package Priority mail July 18th. Your email address will not be published. Cookies help us deliver our Services. The luthier gave me a written estimate, which I used to place my claim with the US Postal Service. Available for PC, iOS and Android. I’ve sent several copies of the value of the radios if you go out and buy one and also from the company that was going to certifie it”s update and copies of the repair estimate of the damage repair. Wish this wasn’t such a waste of time. /*# sourceMappingURL=https://www.redditstatic.com/desktop2x/chunkCSS/ReredditLink.f7b66a91705891e84a09.css.map*/I’m not trying to be rude but from a third party there’s no way of knowing what you really sent. Some companies will destroy what is obviously beyond repair and auction off everything else. Thankfully, that too was a relatively minor fix. Ryan, thanks for the quick reply. This is terribly annoying. Your email address will not be published. Make sure to keep the evidence of insurance till you receive your claim amount. And I received a check from the US Postal Service in the amount of the anticipated repairs, and the cost of the shipping. Is the process the same for lost/never delivered packages? But again zero proof that the item was actually in the box. I’m trying to get the PO to pay for a radio out of my airplane that they damaged, box damage. So he could give me a statement in case I need it, but for any normal customer no clerk is going to give them a statement, even if they saw what was in it. Insured mail, whether insurance was purchased separately or was included with a service, is eligible for an indemnity claim if the mailpiece was lost or arrived damaged, including with broken or missing pieces. Good luck with your claim! That is why all of the most prominent shipping carriers have an insurance option to avoid the consequences of unforeseen incidents. I will keep fighting this because I have done what I can and been given nothing but lazy and uninformed help from USPS. a USPS insurance claim being denied. He is a writer, small business owner, and entrepreneur. I’d hate to see it go into a trash compactor! KUTV Nicole Robinson runs a photography studio in Heber. The firat time they denied the claim, they said it was because the value of the insurance does not match what was requested. This subreddit is not affiliated with or endorsed by the United States Postal Service. Ryan, I am trying to find out what the P.O. A picture Of tracking and all that. How to win a usps insurance claim ile ilişkili işleri arayın ya da 18 milyondan fazla iş içeriğiyle dünyanın en büyük serbest çalışma pazarında işe alım yapın. Making a claim with UPS is a good deal easier than making a claim with the post office. USPS has admitted it is lost and already apologized to me. Put in a missing mail search. Your advice doesn’t work on my case. Holding my breath! The repair estimate to fix the cracks and perform a full set up was only $125, which under the circumstances, was much less than my initial fear. what do you think?? But in my situation, it worked out without having a copy. I covered the cost of insurance at 700 dollars, and requested 650 to cover repairs. That was when I noticed some cracks where the binding attaches to the top and bottom of the guitar and an inch long crack above the input jack on the base of the guitar. Press J to jump to the feed. Please email me (rather than commenting here, as I won’t find this again) to tell me how you actually filed yours. What makes you think this parcel is “lost”? Once I am paid the item (a microscope) belongs to them. The guitar was well-packaged when I received it, so it looks like it was up to me to file an insurance claim with the US Postal Service to rectify the issue. USPS Insurance Claim I shipped a textbook to a friend a few weeks ago that is now lost in the mail. What are the Most Expensive Traffic Violations? Apparently a letter was sent so I’ll find out in a few days the exact reason. In addition to the cracks, the action was knocked out of alignment, making the guitar more difficult to play. A couple years ago while living in New York, I built a custom PC. I took the guitar to an authorized repair shop and requested a written estimate, which I took to the Post Office, along with the box the guitar was shipped in (obvious damage to the box), the packing material, and the guitar and hard case the guitar was shipped in. It’s possible the Post Office has a central office that handles everything. The P.O. Disclaimer: The content on this site is for informational and entertainment purposes only and is not professional financial advice. They gave it back to me and said someone would contact me. After they file and accept your damage claim, you get a check within five days. Provide proof of the value of the item. No, you have no claim against the post office without insurance. You will need to bring this to a US Post Office to have the Post Office workers inspect the box and shipping material for damage and the ensure the item was adequately packed. Thankfully, the process was relatively quick and easy. He also writes about military money topics and military and veterans benefits at The Military Wallet. All matters are approached with a great deal of scrutiny, there’s even a branch of the Postal Inspectors specifically devoted to fraud. Strings can be changed, and guitars can be cleaned and polished. Flat rate comes with $50 insurance which is a nice benefit. So USPS lost my package, I tried claiming my insurance but it was denied presumably because my buyer paid through paypal goods and services, so the “invoice” does not list the item. In my situation, I stated the guitar was purchased through eBay and gave the listing number, along with a copy of the receipt. If this was a chair that was shipped, perhaps you have recourse with the company you purchased it from so get in touch with them. It used to be that they would pay my claims on the basis of photos. A professional repair estimate is only half the battle, as the USPS will only compensate you up to the value of the item. Called on 9/8 to ask if they had the proper form yet. does with items that are damaged and not re- pairable. It was sent two day Priority USPS. Search for jobs related to How to win a usps insurance claim or hire on the world's largest freelancing marketplace with 18m+ jobs. E-Bay said to change carrier?? You may appeal a Postal Service decision for a denied claim or partial payment within 30 calendar days from the date of the original decision letter. It’s possible the Post Office does something similar. Here are the items you will need to file your claim, with more details below: Keep all your packaging, including the outer box, packing material, etc. I can’t find a link to “file” it and it says that if it’s not filed in 3 days, it will be deleted. You can have it sent to the sender, the receiver, or to a different address. When a package is lost in transit, you must wait a minimum of 21 days after the mailing date before you make the claim. As I mentioned earlier, I expected this to be a very long and drawn out process. If someone could please indicate what the issue could be to get me through this stereotypical bureaucratic claim prevention tactic, I would greatly appreciate it. Anita, How long should I wait to file a claim for a missing package? I printed the shipping label through PayPal and also opted to pay an additional fee for insurance. File a Claim. I just recieved a damaged bike frame I bought online. 5 Types of Credit Card Users – Credit Card Company Perspective. I appreciate it. All domestic Priority Mail services include $50 of insurance at the Post Office, and $100 of insurance when you buy postage with online shipping software. This site may be compensated through the bank advertiser Affiliate Program. Fill out, securely sign, print or email your postal claim form instantly with SignNow. © Cash Money Life 2007-2021. Filed my first claim on a USPS Priority Flat Rate item last week, got my check yesterday. This is a different one from the one that was denied earlier. The post office admits it filed the claim too late. File a Priority Mail Claim by Mail. Filed an appeal on 8/23 and it was denied on the same day. The cracks most likely happened when the guitar was dropped or slammed into something. And if that's the case, what's the point in purchasing additional insurance?I ship stuff out through my PO all the time, wrap it up here and ship it out here as well since a colleague and I share the same interests, so I show him what's in the box before I ship it. It actually went very smoothly. First of all, buyers on eBay NEVER file insurance claims for things they buy. ._3gbb_EMFXxTYrxDZ2kusIp{margin-bottom:24px;text-transform:uppercase;width:100%}._3gbb_EMFXxTYrxDZ2kusIp:last-child{margin-bottom:10px} Shipment insurance is included with many USPS services. Take a photo of the chair for proof. You have zero proof that what you sent was in that package. It’s nice to have an account anyway, as you can use it to place your mail on hold when you go on vacation, purchase postage, file claims, and more. Almost any eBay seller can tell you quite a story. Dale, I don’t have a good answer for you. The Post Office may also send you correspondence for your specific claim. Took back to local PO where they finally did the correct process. Filed 2nd appeal when I realized the denial on 9/2. This article may contain links from our advertisers. Part of the decision process for a payable claim is whether or not the item was properly packaged. My husband file a claim to the PO , because one of their trucks crash his car , my question is how long will take to get an answer from them ??? Evidence of Insurance. Just make sure you have as much of the original packing material as possible, so the Post Office can inspect it before filing the report and your claim. Was told to take back to PO and have them send form. USPS insurance claims aren’t limited to only the sender; the recipient can also file one, too. So I took a leap of faith and bought a guitar based on a few pictures and a couple of emails with the owner. Usps Com Claims. Appealing a Denied Claim Decision First Appeal. I immediately contacted the seller via eBay to verify the guitar didn’t have those issues when he mailed it and to verify he insured the guitar when he shipped it. Filed claim and got the letter to take the item (iMac) to local PO. Then a few days later I received a request to take the shipping container to the closest Post Office with the letter they sent. Which makes me wonder why even stamp it damaged? Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. I will like to add that it was their drivers fault , because he was distracted with his cell phone …. Months later, and I have nothing to show for it. I had to box the item and have FedEx pick it up to have it inspected before I could get my money refunded. eBay just issues refunds to buyers. Posted by Ryan Guina Last updated on April 10, 2019   |   Money Management  Advertiser Disclosure: Opinions, reviews, analyses & recommendations are the author’s alone. Ryan Guina is the founder and editor of Cash Money Life. They deny all so what do you do? Other tips: Always keep a copy of everything for your records. Obviously USPS is trying to weasel their way out of paying, is there any sort or evidence I can add to prove the items worth? As a seller, *I* file the claims and replace the damaged items to my consumer. Ryan started Cash Money Life in 2007 after separating from active duty military service and has been writing about financial, small business, and military benefits topics since then. Miễn phí … However, the agent told me she was going to transfer my line to other agent who handles international claims. In addition, the guitar was shipped inside a hard shell case, and the hard case was wrapped with bubble wrap and placed inside the large shipping box. Why even ship a damaged item? Buyer told me that he was told nothing they can do and filing a claim is pretty much pointless as they rarely get approved. 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